The Level 5 Diploma in Tourism and Hospitality Management is focused on instilling specific skills and education amongst passionate learners to make them capable of dealing with the particularities of the erratic hospitality and tourism sectors across the globe. The course is wielded with precision to ensure that the learning objectives are concurrent with the skills and knowledge levels of individuals adorning managerial roles in the corresponding profession. This course incorporates opportunities for learners to look for management jobs in firms facilitating tourism or hospitality-related services. Moreover, the course adorns prospectus for further education in the corresponding disciplines by incorporating relevant theoretical concepts and practical knowledge as well. Nevertheless, this course acts as a value addition to the society by nurturing talents in a prospering business discipline.

About Awarding Body

IBT is an awarding body which offers business and management programs that meets the 21st century corporate needs. The high-quality vocational qualifications offered by the Institute ensures that the learners attain enhanced knowledge and skills in the specific field. In addition, the IBT provides assistance to the accredited centres as part of maintaining the quality and standard of the programs offered to the students. The regular monitoring helps the accredited centres in improving the quality of the teaching periodically.

IBT is one of the institution in the UK which offers flexible, professional, and customer-focused management programs to the learners. Attaining the IBT qualification will help the learners in enhancing career opportunities in the corporate sector.

IBT’s Vision and Mission

IBT’s vision is to promote valuable and high-quality vocational qualifications which meet the 21st-century employer and learner needs. The institute strives in maintaining the quality of the programs through offering flexible and advanced support to the accredited centres.

Entry requirements

  • The prospective learners are expected to be 18 years or more to be eligible for admission to this course.
  • Level 3 or 4 IBT Diplomas in relevant disciplines.
  • Level 4 diploma or it's equivalent in any field with quantifiable experience in the domains of hospitality or tourism.
  • The learners who are from non-English majority geographic locations are mandated to produce proof of language skills. IELTS ratings of 5.5 or its equivalents are desirables. The learners could look for English language tests in IBT authorised centres as well.

Qualification structure

This course accommodates six units that need to be passed to be eligible for the award of diploma certification. The mandatory units consolidate to 120 credits as depicted in the following table.

Unit Ref. No. Unit title Credit
THM501 Present-day issues that are present in the Tourism and Hospitality sector 20
THM502 Introduction to Human Resource Management 20
THM503 A critical examination of the concept ‘Customer Relationship Management 20
THM504 Introducing the concept of‘ finance management 20
THM505 Marketing Management: theory and practice 20
THM505 Operation management in the Tourism and Hospitality business 20


The assessment will be carried out internally for all units. All the performances are evaluated by coursework. This may include staff observations, practical projects and production of portfolios. There is no formal examination for any of the units.

Learners will assess by their course work and assignments. Students will make sure to meet up the assessment criteria attached with each unit to the appropriate standard for the level of the unit.

Diploma certificate will be awarded following to the candidate's course work. This provided only after the checking and verification of qualified tutor and the confirmation of an external verifier. Candidate must pass all the seven units to get awarded and also a minimum of 40% marks in each unit.


The level 5 diploma course will instil a critical understanding of the theoretical models and strategic concepts that are innate to the functionality of the tourism and hospitality sectors. The learners, after successful course completion, could look for career options in manager roles in reputed government or private organisations associated with hospitality or tourism. After garnering the diploma certification, the learners could strive for further education in the corresponding or related disciplines based on their individual inclinations or professional demands.

Delivery Method

The communication and learning will be conveyed through the approved centres of IBT Qualifications via Blended and Online. The student can select one of the IBT Qualification’s approved centres so that they will be able to attain benefits like tutor support and studying with other learners.

Leaners can also choose to study with one of IBT Qualifications’ Distance Learning providers who deliver courses through Blended Learning and Online, so that course can be finished at their own pace. This suits those who perhaps have family or work commitments. This may also be an option for you if you do not live near to one of our accredited centres.

There are IBT Qualifications Distance Learning providers who deliver courses through online and Blended learning, so that learners can complete their course at their own pace. The leaners also have the option to choose any of the IBT Qualifications Distance Learning providers to enroll. This will help those who are working and have family commitments and this type of learning facility will suit for those who are not living near to any of our accredited centres.

Learning Objectives/ Benefits of the course

  • To gain a critical understanding of the prevailing issues profound in various focus areas of the tourism and hospitality industry.
  • To learn about human resource management needs in the hospitality and tourism through theoretical learning and case studies.
  • To acclimatise with the monetary implications and finance management critical to the tourism and hospitality sector.
  • To learn about the practical aspects and theories associated with marketing management in the hospitality and tourism service delivery.
  • To familiarise with the complexities of operations management associated with business developments in tourism and hospitality segments.

The students interested in expanding the career to a professional event planner or instigating a new business in the field of event management can join to the diploma course in event management. Students from anyplace in the world can join this course and enjoy the provisions of interest fee instalments of course fee and full tutor support

What is included

  • A dedicated tutor for individual students to help and provide suggestions throughout the course.
  • Provide formative assessment with formative feedback will be supporting the learner to improve the achievements.
  • Our online learning platform will provide all of the assessment materials.
  • Platform independent accessibility of Online learning portal, ASML delivers the course straight to the student’s smartphone, tablet, laptop or desktop through which will enable them to study at their convenience.

Level of attainment

Learners who meet the requirements for the qualification will be awarded a pass. The qualification itself is not graded. For each unit learners will be marked out of 100 and will be graded as follows.

A+ 75% + Higher Distinction
A 65% - 74% Distinction
B 50% - 64% Merit
C 40% - 49% Pass
D 30% - 39% Marginal Fail
D 15% - 29% Fail (Grade, copy from IBT)

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